At Wholesale Grad Supply, we want you to feel confident when ordering graduation apparel and accessories for your school, organization, or event. If something is not right, we are here to help.

Return Window

We accept returns within 30 days of delivery.

To be eligible for a return, items must be:

•Unused and unworn
•In their original condition
•Returned with all original packaging and tags attached

Items that do not meet these conditions may not be eligible for a refund or exchange.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our side.

Examples of situations where Wholesale Grad Supply will cover return shipping may include:

•You received the wrong item
•Your order arrived damaged
•There is a defect or issue caused by our team

If the return is due to buyer preference, incorrect sizing selected by the customer, or no longer needing the item, the customer will be responsible for return shipping costs.

Exchanges

We accept exchanges within 30 days of delivery for eligible items.

If you need a different size, color, or item, please contact us before sending anything back so we can help guide you through the exchange process.

Exchange items must also be:

•Unused and unworn
•In original condition
•Returned with tags attached and original packaging

Customers are responsible for exchange shipping costs unless the exchange is needed because of an issue caused by us.

Non-Returnable Items

The following items may not be eligible for return or exchange:

•Worn or used items
•Items returned without original tags or packaging
•Customized, personalized, or special-order products
•Items damaged after delivery due to misuse or improper handling

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so we can make it right.

Please include:

•Your order number
•A brief description of the issue
•Clear photos of the item and packaging, if applicable

Once reviewed, we will work with you on a replacement, exchange, or refund as appropriate.

Refunds

Once your return is received and inspected, we will notify you if your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow several business days for your bank or card provider to process and post the refund.

Original shipping charges are typically non-refundable unless the return is due to an error on our side.

How to Start a Return or Exchange

To begin a return or exchange, please contact our customer service team with your order details. We recommend reaching out before mailing your item so we can provide the correct return instructions.

Contact Us

If you have questions about your return or exchange, please contact Wholesale Grad Supply customer support at info@wholesalegradsupply.com and we will be happy to assist you.